Support channels for Bwin
Bwin provides support to players primarily via email. You can submit your enquiry in writing and receive a response from Bwin.
Additionally, Bwin offers a customer advisory line where you can reach someone by phone. The number is free to call.
- Email: The main channel for support requests
- Phone support: 0800 1 37 27 00 (free)
- Timeframe: Bwin strives to respond quickly
In-account support
After logging into your Bwin account, you can ask questions through the Help section or live chat. This is often the fastest way to resolve account-related issues.
For sensitive matters such as account verification or withdrawal issues, your support team should be able to retrieve all necessary information from the system without you needing to share passwords or card details.
Frequent support enquiries
- Registration and account access
- Deposit and withdrawal problems
- Account verification (KYC process)
- Bonus terms and questions
- Technical issues with the platform
- Self-exclusion and responsible gaming
- Account restriction or suspension
Important security tips
Bwin will never ask you for your password, PIN or card details via email, phone or chat. Never share this information with anyone, including support staff.
Make sure you only access your account through the official Bwin website (bwin-online.com.de). Check the URL in your browser and avoid suspicious links.
- Bwin uses 128-bit SSL encryption for your connection
- Never share passwords via email or chat
- Recognise the official website only at bwin-online.com.de
This website and Bwin
This informational website is not affiliated with Bwin itself. We provide independent information about Bwin and the gambling market in Germany. The support contacts listed here come directly from Bwin and should be used for your enquiries to the operator.
Questions about this website (such as content, privacy or cookies) relate to the operators of this informational site, not to Bwin.
FAQ
How long does it take for Bwin to respond?
Bwin aims to process support requests promptly. The exact response time is provided by Bwin. For urgent matters, the advisory hotline can help faster.
Can I contact Bwin in other ways?
The channels listed above (email and phone) are the official support methods provided by Bwin. After logging into your account, chat functions may also be available. This informational website does not provide direct support services for Bwin accounts.
What if I've forgotten my password?
You can log in on the Bwin website using the "Forgot password" function. Bwin will send you a link to reset your password. Contact support if this link does not work or if you cannot access your account.
Is this support available in multiple languages?
Bwin offers the platform in German and English. Support should be available in these languages. Check the support details directly at Bwin if you need another language.
Can I lock my account myself?
Yes, Bwin offers self-exclusion and account suspension features. You'll typically find these in your account settings. Support can assist you if you have questions. See also our responsible gambling page.
